正式英語

非正式英語

中譯

Whats your name?

May I have your name?

您貴姓?請問您貴姓大名?

Do you want some tea? 

Would you like some tea?

您要喝茶嗎?請問您想喝茶嗎?

Over here, please.

Could you come this way please?

  這邊請。請您往這邊走好嗎?

 

Certainly, Sir.

 

 

                           
.基本待客英語
(一)在正式的英語表現裡,疑問基本句型可分為下列四種:
1. May I ~
2. Could you ~
3. Would you ~
4.Shall I ~?
只要理解這四種基本的句型,就可以處理大部分業務上的狀況。
1
.自己要做什麼事時,就使用May I

May I have your name, please? 請問尊姓大名
May I have your check-out time, please?
請問您什麼時候結帳離開?
May I see your passport, please?
請讓我看一下您的護照好嗎?
May I know your nationality, please?
請問您的國籍是什麼?
2
.麻煩客人時,可使用Could you

Could you fill out the form, please?請您填寫這張表格好嗎?
Could you write that down, please?
請您寫下來好嗎?
Could you draft the fax, please?
請您寫下傳真的草稿好嗎?
Could you hold the line, please?
請不要掛電話好嗎?
3
.詢問客人的喜好或是做什麼時,可使用Would you

Would you like tea or coffee?請問您要喝茶還是咖啡?
Would you like to take a taxi?
請問您要搭計程車嗎?
Would you mind sitting here?
請問您介意坐在這裡嗎?

** 只要在疑問詞後加“Would you ~”,就可以提出大部分的詢問。

When would you like to have lunch?請問您想在哪裡用餐?
What time would you like to eat?
請問您想何時用餐?
Who would you like to contact?
請問您想和誰聯絡?
Which kind of ro
​​om would you prefer?請問您喜歡哪一種房間?
How would you like to settle your bill?
請問您的賬單如何處理?
How long would you like to stay?
請問您要逗留多久?
How many tickets would you like to buy?
請問您要買幾張票?
4
.在提供建議協助、徵求意見時,可使用Shall I ~ Would you like me to do ~?

Shall I draw the curtains?請問需要我把窗簾拉上嗎?
Shall I draw you a map?
請問要我為您畫一張地圖嗎?

Shall I make the reservation for you?請問要我為您安排預約嗎?

(二)招呼語
Good morning. (
用於中午以前)
Good afternoon. (
用於中午至下午六點以前)
Good evening. (
用於下午六點過後)
在這些招呼語的後面接句子,例如:
Good morning, sir. Are you checking-out?
早上好,先生,請​​問您要退房嗎?
Good afternoon, sir. Welcome to LI JIA Hotel.
中午好,先生,歡迎光臨麗嘉酒店
Good evening, Ms. May I help you?
晚上好,小姐,請問我能為您服務嗎?
後面也可以接上自己酒店名稱、部門名稱,如:Good morning, sir. This is the Front Desk. May I help you?早上好,先生。這裡是服務台,請問您需要服務嗎?
(三)回答
1.
一般性的回答

I see, sir. 我明白了,先生。

Certainly, sir.好的,先生。

2.請對方再等一會兒

Just a moment, please.請稍等。

Thank you for waiting.您久等了,先生。

I am very sorry to have kept you waiting.很抱歉讓您久等了。

Could you wait a little longer, please?請您稍候好嗎?不好意思,先生,麻煩讓我過一下。4.道歉


6.
交給客人某些東西時,可以說Here you are.您要的東西在這裡。
Here is your room key.
這是您的房間鑰匙。
Here it is.
這是您的東西。
7
.當客人準備離開時,可以說:
Have a nice day.
祝您有美好的一天。
Please enjoy your stay
祝您住宿愉快。
We hope to see you again soon.
希望不久能再次見到您。
Thank you for staying with us.
謝謝光臨。
8
.當客人的英語難以理解時
Pardon me?
對不起?

I beg your pardon?對不起請再說一遍好嗎?
Could you repeat that, please?
請您重複一遍好嗎?
若是不敢肯定對方所說的部分內容時,可以將不明白的部分重複一遍,如:
Excuse me, sir. Do you mean you lost your room key
?不好意思,先生,您是說您丟了房間的鑰匙?
Information Desk speaking. May I help you?”問詢處,請問您要服務嗎?

 

資料轉載來源: http://englishdaren.blogspot.tw/2012/09/whats-your-name-may-i-have-your-name-do.html

    全站熱搜

    qiutian 發表在 痞客邦 留言(0) 人氣()